Does Quality Assurance Outsourcing Really Make Sense?

Quality Assurance Outsourcing is an arena that is facing a humongous amount of advancement. 

A while ago the practices and requirements in outsourcing work were different. 

Companies were taking work for the sake of getting them completed within an assigned period of time. With time the emphasis on QA increased exponentially for better business growth. 

Read more=> Quality Assurance Outsourcing Services

The priorities of outsourcing are changing.
This section of the industry is still growing, it has got a long way to go.

IT Outsourcing Trends for 2019

The IT outsourcing industry is a sector facing a humongous amount of change in terms of upgradation. As technology is advancing the IT outsourcing methodologies are evolving.

The IT sector is arena which faces a comprehensive amount of advancement on a daily basis. As technology is advancing, IT outsourcing trends are advancing too. 

IT outsourcing enables you to get access to benefits, which alone a company can never get.

So if you are still not sure whether IT outsourcing is an alternative for you, then here are few trends you should know about. 

More focus on procuring quality rather than reduction of cost

Outsourcing is definitely one of the major ways to save costs, but in current days, people's priorities are changing. Clients are no more focusing on saving their finances when getting help via IT outsourcing companies. 

They are demanding higher quality end results from them.

This is leading to a lot of changes in the industry and also enhancing the demand for outsourcing. 

Companies are getting encouraged to work further and deliver better results as the clients' are modifying their requirements. 

It can happen that a particular company does not have enough number of IT professionals to get a particular work done associated with software development. 

This is the time they seek the help of outsourcing to fulfill the gap they have created due to the lack of certain requirements.  

Getting access to multiply IT outsourcing providers

Previously the outsourcing work used to be done via only one provider. Whatever was needed to be done used to be completed with the help of a single provider. But in recent days, due to the increasing numbers of demand, there is an emergence of multiple vendors.
single-vendor outsourcing

Source: Deloitte

The latest trend seen amongst the clients seeking help from IT outsourcing companies is that their preferences over seeking help from multiple outsourcing companies. This enables them to get the desired amount of efficiency, and the end results are undoubtedly of the best quality.

A single company may not possess every tool you need in order to complete a project. Seeking assistance from multiple outsourcing vendors is always a great choice.

The emergence of multiple outsourcing companies

Previously only a certain number of countries specialized in providing outsourcing services and possessed best IT professionals as well as America, China, India etc. 

Recently numerous other underrated countries like Poland, Romania, Bulgaria are also emerging as a prominent name in the outsourcing industry by providing clients top-notch quality services in software development. 

Read more=> Outsource Software Testing Roadmap For Businesses
Read more=> QA Outsourcing to Poland: Strategic Destination

A major change in the contract making

Previously companies only emphasized on getting non-core business works done via outsourcing. This was mainly because of the lack of commitment of the outsourcing companies to deliver quality results and also because people were more focused on saving money rather than getting quality services.

But now as the working protocols of outsourcing, companies are changing people's way of seeing them are also changing. Now companies are outsourcing their major core business work, which requires extreme efficiency and accurate end results.

Usage of intelligent automation instead of manually automating work

The work in IT outsourcing definitely requires higher accuracy, which the companies could understand that manual automation processes cannot provide. Hence there is a drastic inclination seen in the usage of the intelligent automation process.

The intelligent automation processes involve the working of Artificial Intelligence and Robotic Process Automation as well. These are undoubtedly more efficient than manual automation processes since the accuracy level is higher and the time period needed to finish it is smaller than what is actually required.

The usage of IoT

IoT or Internet of Things is one aspect which is the mastermind behind, making everything smart in the technological world. The usage of the same in IT outsourcing is one step towards achieving more accuracy in the work. 

This has led to the emergence of numerous web applications and software, which is making the IT outsourcing work hassle-free and comprehensive as well. 

More emphasis on maintaining secured grounds

With all these advancements in the field of IT outsourcing, one thing that is also elevating are the probabilities of cyber hacking. Security is at stake, the more we indulge in technology.

To nullify such risks, IT outsourcing vendors are taking special care and providing utmost assurance to their clients to keep their personal data safe and encrypted as well.

The emergence of skilled IT professionals

Due to such an immense amount of demand in the IT outsourcing arena, numerous people are getting encouraged to take up this as a profession as well. The industry is getting innumerable skilled IT professionals who are again benefiting the industry itself.

Better job prospects in the industry

As demand is increasing the job prospects in the IT outsourcing industry is also elevating. This is quite an amazing opportunity for people to plan a strong career in this line.

Due to the dependency on outsourcing, it is for sure that the number of job prospects in this industry will only increase in the upcoming years as well.

The IT outsourcing industry is one such arena that faces some drastic amount of modification with time. Every day some new prospect is coming up, the demands of clients are also changing as technology is advancing and to keep up in the business each outsourcing company have to keep incorporating every new element that is coming up as a trend.

This activity or practice might be a little challenging for small startups, but this is never going to cause them any negative outcome for sure.

Top trends in Quality Assurance and Testing

Just like IT outsourcing, Outsourcing QA and Testing is also two arenas which are seeing some new trends in 2019. 

Let's put some light on this matter and see what the latest trends in Quality assurance and testing in 2019 are.

Focus on quality engineering rather than quality assurance

The priorities of companies are changing. In software testing, people are no more looking for quality assurance rather than that they are emphasizing on achieving quality engineering. Getting access to top-notch quality services in terms of end results is all that clients require now. Hence there is a drastic inclination seen towards procuring quality engineering in this sector as well.

The emergence of Agile and DevOps

Time management is quite an issue in achieving perfect end results in software testing; hence, there is a drastic inclination seen in the testing companies on choosing applications like Agile and DevOps.

Both of these are efficiently reducing the time period in between the initiation of the work and ultimately achieving the end results.

Automated testing

For utilizing DevOps, automated testing is definitely required. 

Companies need to search for alternatives to replace manual testing, and automated testing is the best option for that. Automation in testing still has got a long way to go. 

There are a lot of better opportunities if all the companies start emphasizing on performing automated testing. Some of the well know tools in automated testing are Selenium, Katalon etc. 

These are being extremely useful in current situations, but if more effort is given in making good use of automated testing then better tools will definitely come up. 

But for now, many companies are utilizing automated testing as a part of DevOps application in order to achieve faster and accurate testing results easily.

Usage of artificial intelligence in testing procedures

Artificial intelligence was nothing new in the industry of software development, but recently, it has started influencing the working capabilities of quality assurance and testing as well.

AI or artificial intelligence is undoubtedly one of the most useful discoveries made in this world to cut off extra pain associated with any work, and software testing is nothing exceptional here as well. The utilization of artificial intelligence in software testing is bringing quite a lot of betterment in the process.

Artificial intelligence algorithms are providing better test results, better test cases and also are also to detect risks and faults earlier in the process of testing so that necessary steps can be taken in order to procure the perfect and appropriate results ultimately.

Artificial intelligence's usage still has got a long way to go to make a strong place in the place of software testing. Many companies are still skeptical of using because they think it might be quite complicated to understand and work with. Hence proper education and awareness is needed to spread the utility of artificial intelligence and machine learning as well.

Mobile automated testing

The process of mobile automated testing is again an aspect that is helping the procedure of testing to a great extent. Smartphones are anyway more handy and useful. Also, access to a smartphone is nothing unusual in current days.

Read More=> Mobile Testing Services

Mobile automated testing is also going to help out in cloud computing to a huge extent. Mobile automated testing is a growing trend in software testing because it efficiently limits the time period and is demanding for more number of tools and facilities to enhance its working capabilities.

The collaborative approach between cloud-based mobile devices like Kobiton and automated testing tools like Katalon can help in enhancing the condition of mobile automation testing procedures as well.

The amalgamation of tools as well as activities

A testing tool that is not being integrated with other tools utilized for application of lifecycle management will always be harder to utilize in the process of testing. This is essential because integrated tools help to gather multi-sourced data so that better implementation of artificial intelligence and machine learning can be performed.

The requirement for quality engineering rather than quality assurance

Quality assurance now is losing the requirement; rather, clients are more inclined towards getting better or quality engineering in their software testing projects. The responsibility under quality engineering is more than what is needed under the work of quality assurance.

This inclination is bound to incorporate better engineers in the team of the testing companies to provide their clients with top-notch quality services.

Continuous testing is evolving at a fast pace

One of the most beneficial trends seen in 2019 in the testing procedure of outsourcing companies is continuous testing. In software development detection of risks in the early stage is really essential, testing companies in current days are emphasizing on doing that because it helps in finding out the flaws in the project and also brings out more accurate test results.

Continuous testing creates a massive impact on the end results of the software testing procedure, and hence, it should be undoubtedly adopted by all the companies working in this field.

Adaptable nature amongst the testers

Among all the new trends that are setting in the testing procedures, particularly in software testing one of the major changes that is seen in the tester companies is their willingness to adapt themselves to the changes happening around them.

They are evolving as the environmental conditions in the industry are changing; they are enthusiastically incorporating new skills and techniques to bring out the best possible results at the end of the testing procedures. Software testing especially demands higher quality and accurate end test results, which the tester companies are efficiently providing them.

Better opportunities as a career option

When DevOps came out the future of software testing was facing a bit of complication, but now as we see how things are evolving and changing in the industry, we can conclude the fact that software testing is going to grow further and undoubtedly going to make profitable career choice as well. 

Due to the incorporation of newer aspects in the field of testing new skilled people are also needed. This is making a good reason for many people to come and join the industry and make a strong career out of it. 

Software testing companies are currently going through quite a lot of dynamic changes as technology is developing. This change is even though inevitable to happen since the Internet is joining more people. 

If they do not move according to the evolving trends, they will be left behind in the game. 

Statistics in favour of Software Testing

Software Testing is facing some immense amount of changes which can be represented in statistical terms for better understanding. 

App users give up application utility after one day of using them

In surveys conducted, it is seen that less than 25% of app users give up the utilization of the later after a day. This can be because of the complications they face while using the apps or the lack of accurate results as well. Fortunately, this can be avoided by performing exploratory QA testing.

Only around 29% out of all the mobile app developers conduct exploratory testing

This is also one reason why mobile app users are gone after the first day of using the apps. Exploratory tests enable the developer to get an insight into the client behaviour associated with the app and how it is functioning as well. But unfortunately, only 29% of mobile app developers conduct them for real. This 

Companies get negative feedback from only 4% of unhappy clients; rest just does not respond

Most of the clients do not share their experience with the product, and this is applicable for every industry, not just QA. Out of all the unhappy customers, only 4% make time to share their experience. And the company remains in the dark about their failing product. 

Hence conducting exploratory tests are extremely important, especially to find out how your product is working and how the clients are behaving in correspondence as well.

Apps generally lose 95% of its users within three months of usage on an average

Losing clients within three months of usage is a common issue faced by app developers according to Quettra. This is mostly because companies do not get testers to test their apps before releasing them into the market and ultimately, flaws remain undetected in them which fail to make users hooked on to the app.

Hence most companies require emphasizing on conducting software QA tests and also implementing testers to see how their app is working. Hence emphasis on outsourcing Quality Assurance is also increasing.

About 26% of the software development should be the QA Budget

According to the recommendation by the World Quality Report, software companies should maintain a QA budget more or less about 26% of the development. This is a universal recommendation to show what is reasonable in maintaining security, quality, and improvement in customer experience.

Reasons for Startups to Outsource Quality Assurance

According to Deloitte Global Outsourcing Survey 2016, even though Quality Assurance Outsourcing is becoming quite a regular thing to opt for, there are many startups and smaller organizations that are still skeptical about seeking their help.

There might be innumerable reasons why they tend to do so; hence, we will focus on why every startup in current-day situations should invest in opting for Outsourcing QA.

If you are one of those startups who are still skeptical about outsourcing their projects, then here are some legitimate reasons on why you should do it immediately.
why do companies outsource


Cut on expenses

It might happen many times that a company will require a higher amount of resources in order to get a project done completely. Or there can be a situation where there are not enough people to carry on the completion of work, or there can be a shortage of tools needed for the development.

All of these gaps can be fulfilled if an Quality Assurance Outsourcing company is contacted. Outsourcing your project will save you from spending all that excessive amount of finances which you cannot afford not only that the outsourcing companies will take full responsibility of the work you assign them to do for you.

Enhances your focus in the integral business activities

Taking a burden of work which is not happening effortlessly will undoubtedly hamper your business to an extreme level. Outsourcing your projects via tester companies enables you to focus on your core business aspects and helps you to grow your firm as well.

The work which was creating such complication will be handled by the separate company when you plan to take help of outsourcing companies, and thus it will make you focus on your integral business aspects as well.

Manages capability complications

Every company is not expected capable of performing all the activities required to get a project done. There is always going to be some gap in the capabilities of a company. There can be a lack of manpower, skilled engineers or even lack of proper tools which are needed to be used for the testing of the project.

Outsourcing your project can be of great help in such complications. There are options to contact multiple vendors to get rid of such issues and achieve higher accuracy and efficiency in the completion of work as well.

Capability complications are one of the major issues which numerous companies face; outsourcing here plays a beneficial role in helping.


Helps in amplifying the service quality

The service quality is one of the newer aspects which the outsourcing companies are emphasizing on. Previously only the work was finished, and the companies did not take any responsibility for the work done, but now they assure now in providing quality work as well.

The quality which a company will achieve by working on their own is not of the level which an outsourcing company will provide. Taking help of outsourcing companies will undoubtedly enhance the quality work.

Access to talented IT professionals

No matter what the condition is of your team and what amount of efficiency it is delivering if you want higher efficiency then taking help from outsourcing companies is your best option. 

The outsourcing companies are upgrading themselves regularly and are recruiting professional in IT arena who are working very diligently to deliver top-notch quality services to the clients.

Achieving an upgraded solution in testing of a project

The outsourcing companies always move according to the current trends taking place in the industry and hence, their work will be done with all the upgraded aspects that you need to get your work done efficiently.

They possess all the tools and upgraded features which you as a company may lack and it is not even possible to keep everything needed to complete the work. Hence getting help from an outsourcing company is going to be of great help.

Achievement of skilled workforce

It often happens when a company might not possess enough man power and skilled engineers to enhance the workforce such cases the business condition of the company is restricted, and it does not reach to the global audience.

Hence, to achieve a better workforce, outsourcing is an amazing option. This enables you to get access to extremely skilled IT professionals and other tools which ultimately delivers top-notch quality end results effortlessly.

Invest time in building better business ideologies and strategies

While you let Outsourcing QA companies handle your business projects, you can invest more time in growing up as a company. You can invest time into enhancing your business ideologies and put more effort into building up better strategies in doing your business better in all fields.

Get hold of enhanced technological aspects

The outsourcing companies are incorporating better aspects in terms of technology and IT tools, which helps in making the whole process of outsourcing Quality Assurance easier and equally efficient.
A company who does not possess all the technical aspects which is needed to get the best possible end results can always take help from outsourcing companies.

As a matter for small startups, it is never going to happen that they will possess all the required aspects which will help them in achieving top-notch quality end results. Hence outsourcing companies are a lot like saviours to them. Whatever gap is being created by them in their work completion requirement is filled up by the efforts given by an outsourcing company easily.

To jot down outsourcing Quality Assurance and testing will be beneficial in the following ways:

  • Quality Assurance Outsourcing and testing cut down the costs.
  • It will ensure an unbiased testing of the software. 
  • QA Outsourcing provides code security to software development companies.
  • When a company is outsourcing QA, it can help in identifying the risks and bugs at a very early stage. 
  • Quality Assurance Outsourcing limits the time taken to detect errors in the system.
  • When software QA and testing is out of the specialization area for the internal team, outsourcing Quality Assurance is their best option.

According to Deloitte Global Outsourcing Survey 2018, the new trends are technology driving disruptive outsourcing - Cloud computing, Robotic process automation (RPA) and cognitive automation.

Does Quality Assurance Outsourcing Really Make Sense in 2019?

In this time when technology is making us so independent in every aspect, you might think that Quality Assurance Outsourcing might be nothing but wastage of money and time.

Cons of Outsourced QA Testing Services

But this is not at all a correct thing to assume. There are obviously pros and cons behind everything we do; outsourcing QA will also have certain cons; it solely depends on how we approach the utility of it. 

How we invest time in searching for the correct company and a lot of other aspects governs our experience with outsourcing quality assurance.

Pros of Outsourced QA Testing Services

Considering the beneficial aspects Quality Assurance Outsourcing enables you to get access to upgraded tools in the completion of our project. It helps in making time for you to focus on other aspects of your business, it also provides you top-notch quality services from professionals.

One of the major benefits of  Quality Assurance Outsourcing is that your work is a faster detection of flaws and risks in your project. 

The outsourcing companies have got a separate team assigned who will devote time in continuously checking the functional capabilities of your project. This will ultimately lead to early detection of risks.

Doing the same thing by the organization itself can be a daunting task. It will require a greater amount of manpower which the majority of the small startups will lack for sure. 

And another most legitimate reason to opt for  Quality Assurance Outsourcing is that the whole process is going to cut a lot of extra expenses from your budget. The amount charged by the outsourcing company itself is nothing compared to what you would actually spend if you plan to do the whole work on your own.

Also sometimes you might not possess the technical facility which might bring accurate end results in your project, affording such a thing again can cost you a lot so at that time an outsourcing company is your savior.

The cons of outsourcing Quality Assurance are not many in numbers. Finding one which is reliable and providing transparent services is the only tough task you will face here.

By implementing the correct strategies and research, you can get access to a reliable and efficient company near you, hopefully.

Our promise

Here at Apphawks we believe in growing up together with our clients. Client satisfaction has been one of our major motivations behind serving people diligently and effectively.

We provide 100% transparent QA services to guide every client through every venture of  Quality Assurance Outsourcing. Our team of QA Testers are available throughout the working hours and are easily contactable. 

We believe in not discriminating in businesses. No matter if you are a small firm or a large organization, our team will put an equal amount of effort into helping you out.

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Grzegorz Kłos
Grzegorz Kłos - Apphawks Co-founder
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