15 March 2019

Ecommerce Testing: How to Test an E-Commerce Website and Application

ecommerce testing

What is Ecommerce Testing?

The testing of an E-commerce application or your online shopping platform is defined as ecommerce testing. 

It helps in avoiding the different errors that may can occur during the software development process, and thus add value in the product by making sure it conforms to the clients’ requirement. 

In order to develop a website of E-commerce, the first thing to think about is the design of the website, it should be user-friendly; In an E-commerce website everything is about the user and if the website is a bit complicated to use, then the user will refrain from using it.

The website should be thoroughly tested as well, in order to ensure that all the features provided in the website are working properly and no unwanted bugs or defect are occurring during use. This should be done so that the user will have a smooth and enjoyable experience with the E-commerce website.

An ecommerce testing requires the knowledge of web-based and mobile app testing. The testing is performed continuously in different platforms, different browsers and in different combinations.

This is done to make sure that the e-commerce website is working properly on all the devices and is compatible with every browser.  

Why Do We Test E-Commerce Websites?

An E-commerce website is usually used for selling, so it needs to be secured and user-friendly. 

These E-commerce websites and applications are very crucial for business nowadays. As technology has evolved so much and everything is available at your fingertips. These E-commerce websites are today’s shopping stores and everything depends on them. 

These applications and websites are in huge demand because they provide faster and better delivery. The e-commerce websites and applications are growing at a very fast rate as it is the need of the future. 

It requires a lot of investment of money and resources. To ensure that the investment doesn’t go to waste it also requires extensive testing. Sometimes when an e-commerce website crashes it can cause a lot of damage to the users and to the organization as well, therefore, it should be tested continuously. 

How E-commerce Website Testing Helps

As we discussed above E-commerce is vital for businesses. Many things should be taken care of in order to maintain a good e-commerce website. Some of the important factors in which testing of E-commerce websites are really helpful are:

Ensuring the readiness of transactions

Testing an e-commerce website will help you to make sure that every single webpage on your website is tested well enough and it is validated to complete all the e-commerce transactions. It will also confirm whether it is ready for the customer use or not. 

Validation of different factors

The testing of an e-commerce website is also helpful in checking the website in terms of its compatibility, functionality, usability, performance, and security. These are some of the most important factors for any website.

Enhancing the usability

One of the criteria of a successful online buying website is about enhancing the usability of the website along with reducing the risk factors associated with it.  The testing process for an e-commerce website deals with both of these aspects.

Reducing the challenges in delivering a good buying experience. 

The most important factor in an e-commerce website is giving the customer a smooth experience. 

Testing of an e-commerce website makes provides a better user experience without incorporating major time challenges for the customers.

Reducing the risk of changes

The change in an e-commerce website is necessary to make the experience faster and smoother for the user. Regression testing is employed to make sure that incorporation of new changes doesn’t affect the website and ensures in negative ways and no unintentional bugs accur. 

Evaluating the functionality and compatibility against load 

In order to serve the customer’s requirements and needs perfectly, every organization needs to ensure that the function provided in their websites are working properly at different amounts of load conditions and whether the website is able to support different browsers and platforms or not. 

Testing is a must for an e-commerce website to ensure the compatibility and good working conditions of the website during heavy loads as well. 

Important Segments Of Testing Ecoomerce Web and Mobile Application

Every testing process contains small processes and segments within them. The completion of all of these segments altogether makes up the whole testing process. 

Testers performing testing in an e-commerce system should plan well and lay down an integrated plan which should be able to cover every aspect of E-commerce. One of these aspects are mentioned below:




Homepage is the first page to appear when a user opens the website. In an e-commerce website, the homepage consists of a very rich and useful source of information, it will also link the user to different pages contained on the website for further use. Therefore, it is very crucial to test the interoperability and functionality of the homepage of the e-commerce website and you should also verify all the details and visual elements on the page. 

Category Pages

poduct category


It is also one of the major areas in terms of testing. The range and breadth of the products should be tested by the testers by checking that the products are grouped under a similar category or not. 

The testers should also check how quickly the user is able find the correct product category on the website for them. Split testing can also be used by the testers to test the category pages for an e-commerce website.  

Product Detail Pages 


The page containing the details of a product namely the product detail page is the heart of the e-commerce system, this is a very important factor in the way of success. 

Hence it is really very important to make sure that the product details pages are tested thoroughly, and how the functionality of these pages’ work and the appearance of these pages should also be checked, such as; 

– the product code and title, 

– product images, product description, 

– function for enlarging the image, 

– display of related products, 

– function of adding a product to a shopping cart, 

– full body view of the product and many more. 

Shopping Cart 


Separate resources and efforts should be dedicated, by the testers, towards the functionality of the shopping cart. They should also test that the quantities, shopping cart items and display option are shown according to the transactions taking place on the website or not. 

The buying process should be the same all through the store, therefore, it should be tested with the same regards. 

The functionality of removing and changing items in a shopping cart should also be tested and the effect of this activity in the final transactions should also work properly. 

Checkout and Payment Gateway


This factor is very important for both the businesses and the customers because as it involves money. Testers need to make sure that the completion of the payment should be smooth and secure. 

The checkout and payment gateway should also be tested with different payment options such as PayPal, cash, online banking etc. 

Testing and making sure that the process of refunding and sending an email to a buyer is working properly should also be considered in the testing process of an e-commerce website. 


Cookies are used by the website to store information and data so that the memory of the web browser can be recalled for preferences whenever a user returns or revisits to the same page. This feature is made to make the experience smooth and user-friendly. 

The tester needs to test whether the cookies used by the site are provided to the user as per the content stored. Testers should also test the security settings, domain, and expiry date to make sure that the data is transferred between the browser and the server properly. 

User Accounts and Registration 

User Accounts and Registration


E-commerce and many other websites have the feature of creating an account on the website for personal use. Therefore, the testing is obviously required in this aspect as user registration is the first step taken by the user before using the site. 

The testers should test the registration process of the users, this will help to verify that every user has a unique password and id which is encrypted and stored in the system. 

It also includes various features such as validating the accounts of the user and some related information such as the shipping address, transaction history and the stored information; this is make sure that the customers should never have any trouble while using the website. 

Related and Recommended Product 


This is a marketing factor for businesses. This feature shows the product which is related to the product of interest to the customer. This feature is mainly incorporated to attract customers to shop more and more by showing them the products most interesting to them. 

Clearly, this is a good business factor in a website. Therefore, various parts of this segment are also tested so that customers can buy more and more products. 

The main thing to test here is whether the algorithm which is showing these related products is working properly or not which means that the products that are suggested are relevant. 




This is also a crucial segment which should be tested thoroughly because most of the customers come to the website and search for a specific product that they have in mind and hence the website should provide the result that the customer is expecting. 

This feature is also an important factor in determining the success of the e-commerce website because many times customer will have only a few features of a certain product in mind. The searching algorithm of that website can find the best product for them. 

There are various aspects within the search for which tests are performed. How are the results displayed after the search?  Whether the results show are relevant and related. 

For the searches which have multi-page results, the navigation option should be available and it should be working properly.  Many other tests concerning the results after the search and the accuracy of the search algorithm of the e-commerce website. 

After-Order Tests 

Whenever a customer places an order there are many things that will happen afterward, such as it showing the shipping status of the product, there is an option of cancelling the order in case the customer doesn’t want it or if they want to change their order there is a feature for that too. 

Sometimes the customer wants to return their product in case of a defect or a complaint so there should be a feature relating to the returns as well. The things to be tested here are that these features are working properly and most importantly whether these features are easy to use or not because this can affect the mind of the customer. 

Browser Compatibility 

Different users use different browsers, therefore, it is necessary for the website to work on every platform and browser. Browser compatibility is a very crucial aspect in the testing process for an e-commerce website. 

Therefore, the e-commerce website should be thoroughly tested on major browsers and their versions to make sure that the website has a wide reach and no potential customer should be left out due to the incompatibility of the website with a certain browser.

Testing E-commerce Application Workflow

The overal workflow of an e-commerce website testing overall consists of: 

– Search functionality, Signup and Login options. 

– Feature for posting product reviews so that other customers can see them and make their decision. 

– Sorting feature to filter different product types according to different categories, such as men’s, women’s etc. 

– Feature for choosing a desired product by applying a filter, adding or removing products from the shopping cart. 

– Checking out process, Invoice generation, and Order number, Payment processing and payment gateway for buying the product. 

These are the important things in the workflow of an e-commerce website and all these features need to be tested and checked thoroughly and continuously.

Before planning and performing the functional testing the testers should understand and familiarize themselves with the e-commerce website very well so that they can plan tests accordingly.

Most of the e-commerce websites contain similar features that are customized and configured according to the need and requirement of the businesses.  

Challenges of Ecommerce Testing

E-commerce websites are generally very complex in nature. There are lots of processes going on in the back of the website. One click on the website or e-commerce application can trigger different algorithms and processes. Maintaining and testing an E-commerce platform may become difficult. 

There are many possibilities and certain things that might be missed by the QA Testers. Some of the major challenges of Ecommerce testing are mentioned below: 

The rapid change of technology: The technology is evolving rapidly and the tools are upgrading and changing every day. The testers and the developers need to be aware of these changes and then incorporate these new and updated tools in the website to enhance its functionality and features.

Customer profiles: There are many users available on the internet and every customer is different in various ways. The testing process should consider every possible way a user can think and test according to those simulations.

Security: There are lots of hackers lurking around on the internet. Therefore, maintaining the security parameters and testing them can be difficult. 

Business environment: The business environment should be simulated as well by the testers in terms of delivery, item tax, dispatching and shipping cost. Sometimes issues related to payment also arise.

Ecommerce Testing Tools

Testing incorporates both manual testing techniques as well as automated testing techniques. 

Both the techniques ensure a very high quality of testing, with automation testing some of the problems can remain unseen which can be identified manually but there are certain drawbacks to manual testing too.

Manual testing requires a lot of labour, effort, and resources and the process of manual testing takes time also and since it is performed by a human it is also liable to have mistaken.

On the other hand, testing using automation tools has very few drawbacks and the advantages are numerous. It is faster and it shows better & quantifiable results as compared to the process of manual testing. 

It makes sure that the incorporation of the transaction happening in an e-commerce website is taking place in a good and effective way without creating any customer simulations.

Automation tools help in validating the working and performance of an e-commerce website during heavy loads and quicker delivery cycles. Automation doesn’t require as much labour and resources as compared to manual testing as well as being more time efficient.

Some of the advantages of using an automated tools in testing are that it simplifies the testing of compatibility for an e-commerce website. The automated tool has more coverage than the manual testing. 

For an e-commerce website, many automated tools for testing are available on the market. Tools according to a specific type of testing are also available. Some of the tools for Ecommerce testing are:




The Apache JMeter is an open source software which can be used as an automated tool for testing an e-commerce website. It is purely based on Java and it is designed specifically to load various test functional behaviours and test their performance. 

Burp Suite


The Burp Suite provides an integrated platform for implementing testing of security for web applications and e-commerce websites. 

It contains many tools that works in coordination to facilitate the whole testing process right from the beginning when the initial mapping is done and then the analysis of an attack surface of application is done towards the end where the vulnerabilities in the security are found and exploited. 

The best feature of Burp is that it gives the QA Tester full control of the process as it lets you combine different manual techniques and high-quality automation to work swiftly and effectively as well enjoyable.




It is very easy to use. It is a backlink tool used for checking and it contains a combination of more than 8.5 trillion backlinks in the database. The best feature that LinkMiner provides is that you can see an embedded website preview on its dashboard and the tools also highlight various link placements. 




This is one of the most popular and most advanced rest and soap testing tools in the world. This is also an open source software which contains every type of testing ranging from functional testing, security testing, performance testing and many more types of testing. After the testing SOAP UI provides a very detailed and comprehensive report of the testing for measuring success. 

Ecommerce Testing Services

Instead of selecting a good tool and then using it why not go for a better option. 

You can hire Ecommerce testing services to do all the above things for you. This will take a lot of work from the organization’s shoulders. 

There are a lot of companies and organization that offer high-quality Ecommerce testing services the only thing you have to do is to make a decision and hire them and allow them do their work. They will test every aspect of your e-commerce website and will exploit every feature of it. 

They also work according to your needs and requirements. If you have anything that needs to be tested, then you can just tell them and they will perform test and give you an immediate report.

Hiring an Ecommerce testing service is highly beneficial for an e-commerce website as it will overcome difficult challenge associated with e-shop testing and this way the developers of the organization creating the e-commerce website can focus solely on developing and building the website instead of worrying about testing it. 


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Ecommerce Testing
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