Test Cases for eCommerce Websites

The interest in writing test cases for e-commerce is growing since customers, and the market forces entrepreneurs to be visible on the Internet with their products. Online business, particularly, eCommerce has to be extremely polished.

Testers support business in this transformation by taking care of quality. Writing test cases is one of many activities.

If you do not want to hire an agency that will take care of quality and prefer to do it yourself, read our article.

Writing Test Cases for eCommerce

Developing an e-commerce project into a successful system requires top-notch quality testing. Writing test cases for eCommerce plays a quintessential role behind the management and development of a proper project.  

Considering the current day situation of the e-commerce industry, creating good test cases for e-commerce influences a lot of its aspects, which we are not even aware of.

Conducting a proper testing schedule by composing test cases for eCommerce projects is like doing the final check of your examination paper before submitting it to the examiner. 

Read more => E-commerce Testing Services

Further, in this article, we will focus on what test cases are for e-commerce sites and their functions. We will be focusing on the essential areas where testers should focus while composing test cases for e-commerce sites. 

And in the end, why it is vital to conduct e-commerce testing for upcoming projects.

What Are Test Cases for eCommerce websites?

Test cases are scripted or non-scripted scenarios created to check the functionalities of an e-commerce system. How the eCommerce project will perform under specific scenarios?

Composing test cases for eCommerce sites is different from other genres because the requirements here are different. Another important aspect of eCommerce test cases is that test cases composed for one project do not necessarily mean they will work for another eCommerce project. 

The requirements for one project will not always be the same for another. What one company seeks in its project will not be the same for another company. Hence versatility is a major requirement in terms of selecting testers. 


There will not be many situations where test cases can be recycled. Hence, the inheritance of versatility and flexibility is significant for the testers one chooses for the composition of their test cases for e-commerce sites.

Different types of testing processes for e-commerce.

  •       Functional Testing
  •       Usability Testing
  •       Security Testing
  •       Performance Testing
  •       Database Testing
  •       Mobile Application Testing
  •       A/B testing.

Test cases fall under a vital part of QA best practices because they directly or indirectly influence the whole process of quality assurance. Since it influences the end process majorly, no matter how much effort is being put in the previous steps, if the end process is not done properly, it will make on the difference.

Now let’s focus on some of the specific areas where testers should focus on before or while composing test cases for e-commerce.

Home page

This is the starting point of your site or application. Clients, when the first login or enters your site, see the home page. The home page acts as the deal-breaker or the maker in terms of eCommerce projects. 

A slow loading home page will hamper the user experience, no matter how effective test cases for e-commerce are composed of the same project. 

Few other things which should be tested in the home age are:

  • The auto-scrolling feature is present or not.
  • How much time is being taken to change the slides?
  • Are the tabs working properly present on the home page?
  • How long are the tabs taking to open?
  • Are the interactive features of the website functioning properly or not.

Search feature

This is another important feature because the eCommerce companies can't present everything on the display what the client is looking for. 

The search feature is an important aspect of the eCommerce project because it influences the user experience greatly. The search option present on the site should possess filtering capabilities to find the clients exactly what they are looking for.

What to check while testing for the search feature?

  • If the drop-down list is coming with proper names of items.
  • If the name is wrong or there is a typing error, will the search list show the corrected recommendations?
  • How much time searching feature is taking to display the contents.
  • Will it rectify the typing mistakes and show the corrected names.
  • On typing the wrong name, will the search list show the corrected name or not.

The search feature is directly associated with the user experience of the site. Customers are heading towards an eCommerce site mainly to purchase their collection. So if the search option itself is giving them a hard time, then the targeted audience will eventually lose their interest over making a purchase.

Hence while conducting test cases for e-commerce sites, it is crucial to create a flawless search section.

Product description page

The product description page contains all the attractive elements that will convince a targeted client to purchase. Composing test cases for e-commerce products should also be done in an intricate manner in order to maintain every aspect associated with it flawlessly.

Smallest of the small things like whether the picture of the product is enlarging on clicking or if the option of availability is present and working on the description page or not should be checked and tested.

 What should be tested on the product description page?

  • If the relevant information is showing on the page.
  • The delivery destination verification option is present on the page.
  • The picture of the product is enlarging on clicking.
  • The price of the product is displayed.
  • Delivery options are displayed.
  • Shipping information is displayed.
  • The review section is functioning.
  • Out of stock or In stock, information is showing on the page.

Test every aspect of the product pages. Make sure the interactive features are functioning well. While writing test cases for e-commerce sites, make sure the tester is visualizing every aspect to be tested from the consumer's vision or the targeted audience's eyes. 

This is really important because what is looking very appealing to a tester might not be satisfying a consumer. Hence, visualizing and creating test cases for e-commerce sites through the consumer’s perspective is really needed.

Shopping cart features

Features present in the shopping cart are also an important aspect of developing a flawless site. A bland shopping cart that does not function properly and does not show proper information is something no client wants to see or experience.

What to test in the shopping cart section?

  • Is the checkout option working or not.
  • The continue shopping option is working or not.
  • All items are displayed that were added in the cart.
  • If one item is added twice, the number of the item present is showing the amount correctly.
  • Apply coupon section is functioning.
  • The price calculation is done correctly.
  • The add ons like taxes, shipping charges, etc. are displayed separately along with the product's individual price.
  • Remove item from the cart option is working.
  • Check if the site is retaining all the products added in the cart if the user is leaving the page in between.

The last point holds immense importance because nobody wants to search for the same product multiple times and add them into the cart again after once they have left the site without completing the checkout procedure. This procedure makes it immensely irritating and cuts off the focus of the clients over purchasing the products.

Check thoroughly for the bugs present in the small aspects of the shopping cart while composing test cases for eCommerce sites. Because it is the second last stage where the client will head-on while purchasing a product finally. 

If their experience is hampered at this level, there are high possibilities that they will change their mind about purchasing a certain product, which is going to be a huge loss for the company itself only.

Payment options

Hence while composing test cases for e-commerce sites and specifically for the payment area, the tester should visualize the requirements and criteria from the consumer's perspective.

What to check while composing test cases for eCommerce sites’ payment options?

  • If all the payment options present are working properly.
  • On clicking on a particular payment option, the extra charges required for that one is displaying correctly.
  • Storing online payment option is working.
  • Offers available on choosing a particular mode of payment are displayed with all the correct information.
  • Security is maintained in this area because clients are entering their personal information into the eCommerce site.

While composing test cases for e-commerce sites, make sure the security is maintained thoroughly. Test if the page is holding the information or asking the user to rewrite them if they are leaving the page in between. 

Also, check if the save payment details option is working as well. These small aspects influence the user experience to a huge extent.

 Recommended products

This is a quintessential part that is very much neglected and requires an equal amount of attention, as well. After the client makes a purchase, the follow-up session starts, which involves showing them recommended items which they can purchase further.

Testing this section is important because this is what acts as an anchor to hold on to the clients in the long run.

 What to check in the recommended section.

  • Are the recommendations coming on the page immediately after the client confirms the order they have made?
  • Are the recommendations of having relevant products that will interest the client?

Recommended products

Please make sure the recommendations are not taking over everything, let them do their work but not irritate the client as well. It is meant for capturing the client's attention, not irritating them so that they do not come back.

Post-order procedures

This is another important part of the follow-up session when the client completes the order. Post-order procedures include following up with the order, emailing information about the order's status, and providing information about the shipping and tracking procedure of the order to the client.

Creating test cases for eCommerce sites should also include testing of the post-order procedures. Once a client finishes purchasing a product, they should be kept in the company's record so that they come back for the further times.

Why Is It Important To Do Testing For eCommerce sites?

Testing and composing test cases for e-commerce sites are really important in current days scenarios since competition is elevating every day, and clients are looking forward to a greater amount of perfection in the sites. To stand out in the crowd, the companies need to launch e-commerce projects that are unique and, most importantly, devoid of any system flaws.

Testing is what plays an important role in making these projects flawless and devoid of bugs.

Designing test cases for e-commerce sites is not an easy job. The tester needs to visualize the situation while writing the tests through the vision of an end-user and create scenarios to test the project's functionality effectively.

They need to find out bugs effectively in the system and create a project that is free from any flaws in order to enhance the user experience. Next, they need to gather the appreciation effortlessly from the targeted audience when the project is finally launched.

The Takeaway

At Apphawks, you get a chance to not worry about your testing procedures for your e-commerce. Our team of QA Testers has been working in this field for an extensive period of time. We have gained enough knowledge to help out people with an issue associated with testing and test cases for e-commerce sites.

Are you looking for more content regarding e-commerce testing? Check this site Category - eCommerce.

Please contact us if you want to know more about e-commerce testing services.

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Grzegorz Kłos
Grzegorz Kłos - Apphawks Co-founder
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